Last updated: March 1, 2016
Teletoon Canada Inc., a division of Corus Entertainment Inc., and Corus Digital Inc., their successors and assigns, (collectively, "Teletoon"), the operators of www.teletoon.com (“the Site”), understand and appreciate the concerns that parents and families may have with regard to information gathered about Site users surfing our website, or on any other website.
Privacy of Children
For tips on how to protect your children’s privacy, please visit this link.
Teletoon respects user privacy and believes the best way to serve users through a website is with honesty, accountability and adherence to legal standards. We are sensitive to the issue of privacy and have structured the features of the Site to minimize the requirement to collect Personal Information, and to maximize user control over the collection, use and disclosure of any Personal Information collected.
What information do we collect?
Teletoon may collect two types of information from visitors to the Site: Personal Information and Non-Personal Information. Personal Information is any information about you as an identifiable individual, such as your name, your child’s first name, address, postal code, telephone number, and e-mail address. Teletoon only collects Personal Information where it is voluntarily provided by the individual in question.
Non-Personal Information is any information that cannot be associated with an identifiable individual, such as aggregated statistical information (e.g. the average length of time users spend visiting the site), or other anonymous information, such as the type and version of browser being used to access the Site.
Corus Digital Inc. generally collects Personal Information from you in order to provide you with products and services, to administer contests and special events, to better understand user preferences and to market our products and services.
Why is the information collected?
At Teletoon we have created lots of fun activities that Parents and children can participate in all year round.
In order to access some services through the Site, Parents may be required to register or otherwise voluntarily provide Personal Information. For example, registration is needed to subscribe to various newsletters and notifications.
For example, by becoming a member of the Site, and providing basic Personal Information to us, Parents can:
· opt-in to receive our monthly and/or weekly crafts newsletters and/or recipes;
· opt-in to receive “Corus Contests” newsletters;
· opt-in to receive 3rd party marketing material;
· opt-in to receive partner newsletters;
In addition to using Personal Information to keep in contact with users, Teletoon may use your information for the following purposes: (i) to better understand viewer and user needs; (ii) to improve the content and format of our Site; (iii) to keep you informed about products and services (both ours and third parties') in which you have expressed an interest; (iv) to complete business transactions; (v) to contact you as part of a promotion; (vi) to administer individual accounts; (vii) to provide customer support; (viii) to meet legal requirements.
Personal Information will also be required to enter certain contests sponsored by Teletoon or its affiliated brands and companies. The nature of the Personal Information required and the purposes for which it will be used will be set out in the terms and conditions respecting each such contest.
Teletoon may collect Non-Personal Information through your use of the Site, or other Corus Digital Inc. apps and websites. We use this information to assess general usage patterns, including identifying repeat users; to collect demographic information; to administer and make improvements to the Site, to tailor our visitor's experiences with the Site and to display content (including advertising) according to inferred parental interests. Teletoon, its parent company and its subsidiary and holding companies and our business partners, including successors and assigns, reserve the right to use, maintain, update, disclose and/or sell aggregated and Non-Personal Information to third parties.
Personal Information for Contests
A user can enter a Teletoon contest through the Site. Only parents or those who have reached the age of majority in their province of residence may enter contests on the Site. On the online entry form, we ask for Personal Information such as the entrant’s name and address. Unless otherwise specified in the applicable contest rules, this Personal Information is collected, used and/or disclosed solely for the purpose of awarding contest prizes, tracking compliance with the official rules and regulations and for internal feedback purposes. Teletoon only uses and discloses a contest winner's name and photograph after receiving prior written consent from the winner.
Occasionally, Teletoon users will have the opportunity to submit ideas or content such as videos for inclusion on the Site or on some shows airing on Teletoon. At the time of submission, the producers of these shows will also ask the users to include a contact number, email or address. Only those who produce the show in question will have access to the contact information and it will not be passed on to a third party. People who submit ideas or content may be contacted if the show's producers are possibly interested in using such submissions. Users: please be sure to provide your Parent’s contact information for these purposes.
Information we collect from third parties
We may use third-party advertising and/or analytics companies to collect Non-Personal Information and/or serve ads to Parents when they visit our websites or use our apps. These companies may use Non-Personal Information (i.e. not including your name, address, email address or telephone number) about a parent’s use of this Site and other Corus Digital Inc. sites, as well as other Web and offline activity of a Parent in order to provide advertisements about goods and services of possible interest to that Parent.Neither Teletoon nor any third parties will make any attempt to link this anonymous traffic and other data to a child visiting our Site.
If you would like more information about this practice and to know your choices about not having this information used by these companies, visit www.youradchoices.ca. Rest assured that neither Teletoon nor any third parties acting on its behalf collect browsing information respecting the use of the site by children, nor does Teletoon target advertising to children based on browsing activity.
With whom do we share information?
Teletoon works closely with a number of parties who may perform functions on our behalf, including fulfilling orders or other third party content, providing promotional materials to our users, sending e-mail, managing, compiling and processing data, administering contests, processing credit card payments or providing customer service. Data, including Personal Information, may be stored or processed outside Canada or in the cloud where it will be subject to the laws of the jurisdiction(s) in which it resides. We do not disclose your Personal Information to these parties except to the extent necessary to enable them to provide the specific services to you or on your behalf. Third party service providers are contractually bound to maintain the confidentiality of your Personal Information and are prohibited from using your Personal Information for any other purpose.
In the event of a proposed or actual sale of all or a substantial portion of our business assets, your Personal Information may be disclosed to potential buyers where necessary to determine whether to proceed with the transaction. Where such a transaction is completed, your Personal Information may be among the transferred assets. In such event, the purchaser will continue to be subject to the confidentiality obligations posted herein.
What are your choices?
We do not sell or otherwise share personally identifiable information about individual users without the prior approval of the user. On the page where we ask for that information, there is a prominently displayed method to indicate to us that you do or do not want to receive promotional and/or marketing information about products, services and offerings. Check the appropriate box and your information may be used as described above. Leave it blank, and we consider it an opt-out. Either way, it is always your choice. User consent to use Personal Information can be withdrawn at any time by emailing our Privacy Officer using the contact information provided below.
What are cookies, and how are they used?
Linking to Our Business Partners' and Third Party Content/Websites
The Site may include social media features, like the Facebook “Like” button. These features may collect information about your IP address and which page you’re visiting on our Site, and they may set a cookie to make sure the feature functions properly. Corus makes social media sharing buttons available only on portions of the Site directed to Parents; however, the child-focused portions of the Site do offer video content through the use of third party video-sharing widgets, which may contain sharing functionality. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
Parental software solutions
There are software programs that allow Parents to block certain websites from their kids. Some programs are more flexible than others, so you may want to shop around to find one that you're comfortable with. We hope you and your children continue to enjoy your surfing experience on the Site
How We Protect Your Personal Information
We have policies and procedures in place to protect the privacy and confidentiality of the information that we collect and maintain, including contracts with third parties that manage the information provided by you. All Personal Information is stored on secure servers, behind a firewall at a data center with access to data strictly controlled. Only individuals specifically involved in the analysis and other functions set out herein have access to your Personal Information. These individuals have been provided the requisite training on our privacy policies and practices.
To help ensure the privacy of your information, we urge you not to share your user name and password with anyone and recommend that you change your password frequently and store it in a safe place. If you are asked to create a user name or password, please select words that do not personally identify you. We may offer "auto login" which allows users to enter member areas of our Site without re-entering password information. You may want to disable auto login on your device, in order to prevent access by unauthorized users of your device.
Updating / Deleting your Information
Users of the Site may delete any Personal Information previously submitted through the Site, unless such deletion would compromise privacy or security interests. To update or delete your information, please contact the company’s Privacy Officer, at the address listed below.
If you have any concerns about privacy procedures respecting our Site, or to find out further details about how your Personal Information may be used, write us at:
Corus Entertainment Inc.
Corus Quay, 25 Dockside Drive,
Toronto, Ontario M5A 0B5
Attn: Privacy Officer
Or you may email us at firstname.lastname@example.org.
Please make any communications as complete and descriptive as possible, and we will attempt to respond promptly to your concerns.
Office of the Privacy Commissioner of Canada
The Office of the Privacy Commissioner of Canada oversees our Personal Information handling practices. If any privacy concerns are not addressed to your satisfaction you may contact the Office of the Privacy Commissioner of Canada for further guidance:
1-800-282-1376 or 819-994-5444
© 2016 Teletoon Canada Inc. and Corus Digital Inc.